CPAP Blowouts Customer Service, Shipping, and Returns
CPAP Blowouts is your source for CPAP machines, accessories and supplies. We have been in business since 2006 and have served thousands of satisfied customers. Most of our business is repeat business, because we care about our customers, we provide personal service, and we always strive to exceed your expectations. Below you will find information about our customer service practices. If you have any questions about the information below, please don't hesitate to contact us.
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Shipping & Delivery
Privacy & Security
Use of Cookies on CPAPBlowouts.com
Returns & Replacements
Payment, Pricing & Promotions
Updating Account Information
Prescription Verification Process
Independent Business Disclaimer
Shipping & Delivery
Products listed on this Website ship directly to you from our warehouse in the Pacific Northwest and typically ship within 48 hours of receipt of payment and, where applicable, a copy of your prescription.* We try to inventory all products all the time, but occasionally do run out of stock on certain hard-to-get models. You will be notified promptly if such an event might delay shipment of your order.
Privacy & Security
CPAP Blowouts is committed to maintaining your privacy. We do not sell any of the information that we collect from you, or share it with any other companies. We may provide email links on our "Contact" page that allow you to contact us directly with any questions or comments you may have. We read every message sent in and reply promptly if required. The information you send us is used to respond directly to your questions and comments. We also keep your email correspondence on file so that we may better serve you should you have additional questions in the future. CPAP Blowouts is the sole owner of the information collected. We will not sell, share, lease, or rent any of your information to anyone outside of CPAPBlowouts.com. At no time does CPAPBlowouts.com collect any information from our users or clients, other than that information our customers voluntarily provide us. This website takes every precaution to protect our customers' information. When users submit sensitive information via the website, your information is protected both online and off-line. All information is sent over a secure SSL connection.
Use of Cookies on CPAPBlowouts.com
A "cookie" is a small data file that can be placed on your hard drive when you visit certain Web sites. CPAPBlowouts.com may use cookies to collect, store, and sometimes track information for statistical purposes to improve the products and services we provide. If you are a Customer, we may use a cookie to save your settings and to provide customizable and personalized services. These cookies do not enable third parties to access any of your customer information. Additionally, be aware that if you visit other web sites where you are prompted to log in or that are customizable, you may be required to accept cookies. CPAPBlowouts.com will only contact you via email, in case any further information is required while processing your order or to answer any queries that are sent to us. You will also receive emails periodically if you have signed up for the CPAPBlowouts.com mailing list. We do not share the return email address with any third party.
Returns & Replacements
Unopened products: Returns on unopened products are accepted within 30 days of receiving the product and is subject to a 25% restocking fee assessed on shipped orders; 10% restocking fee assessed on canceled orders. Any merchandise found to be defective upon receiving must be returned to CPAP Blowouts, Inc. for replacement within 14 days of receiving for replacement. After 14 days, the manufacturer's warranty will apply. Return shipping fees to CPAP Blowouts, Inc. are the Buyer's responsibility. The merchandise must be returned with original packaging and is subject to inspection for mishandling issues not covered by the manufacturer's warranty. CPAP Blowouts, Inc. will incur the expense of shipping the replacement to the Buyer, once the merchandise has been verified to be a manufacturer's defect. Used products: If you want to return used equipment, please contact CPAP Blowouts, Inc., and if your return is approved, there will be a 50% restocking fee. No returns are accepted for used masks.
Payment, Pricing & Promotions
Payments are processed by Authorize.net over a secure SSL connection. We do not keep your Credit Card information in our databases, all payment information is handled by PayPal. If you order a product and CPAPBlowouts.com realizes that the price listed on the website was erroneous, you will be refunded your money.
Updating Account Information
The privacy of your customer information is important to us. We store minimal customer information on CPAPBlowouts.com's server. Your shipping address is stored by PayPal and we do not keep that information on CPAPBlowouts.com. If you wish to change your name or email address in our system, click here to login to your account. If you are a customer of our previous store website and you are unable to login, please click here to reset your password.
Prescription Verification Process
Prior to the sale of our products within the USA, we request proof of prescription from a licensed medical practitioner. Two methods are available to accomplish this:
1 - Upload a scan or clear photograph of the prescription while you are shopping; or
2 - Fax the prescription to 425-460-8480.
Independent Business Disclaimer
All services provided by CPAPBlowouts.com, including the advertisement, ordering, sale, delivery, instruction, and setup of ResMed products, are performed solely by CPAPBlowouts.com and independently of the manufacturer, ResMed.